App support
We are here to help you find your way.
Find answers for accounts, subscriptions, purchases and technical issues, or prepare a support request for our team.
Common questions
Answers before you wait.
I cannot sign in. What should I try?
Confirm you are using the same sign-in method as before, check your connection, update the app, and try again. If the problem continues, include the sign-in method and any visible error in your message.
How do subscriptions work?
Available plans and prices are shown before purchase in the app and in the Apple App Store or Google Play. Store terms, taxes and regional pricing may apply.
How do I restore a purchase?
Open Settings, choose Subscription, then Restore Purchases while signed into the same Apple or Google account used for the original purchase.
How do I cancel automatic renewal?
Manage or cancel the subscription directly in your Apple App Store or Google Play account. Deleting the PsycheStella app or account does not cancel a store subscription.
What should I include in a technical report?
Tell us your device model, operating-system version, app version, the steps that led to the problem and the exact error message. Do not send passwords or full payment details.
Can support interpret a reading for me?
Support can help with product operation, but cannot provide personal medical, legal, financial or psychological guidance, or guarantee the outcome of a reading.
Contact support
Tell us what happened.
Email us directly at psychestella@orynthar.com, or use the form below to prepare a structured message in your email app.